Andrea LLona | Lausanne Hospitality Consulting

Lausanne Hospitality Consulting

Advisory Services | Executive Education | Solutions

Ecole hôtelière de Lausanne-University of Applied Ciences- is where legacy meets innovation. EHL. the first hotel management school in the world, defines de hospitality industry since 1893. Premium education, applied research and innovation for the future of the hospitality and service industry. EHL continually pioneers new programs and teaching methods to deliver the highest quality of education. Likewise, EHL has contributed knowledge and resources to encourage innovation and sent thousands of exemplary graduates into the industry.

With over 35 years of existence, Lausanne Hospitality Consulting (LHC) is considered "the Hospitality house of knowledge" provides sustainable & innovative solutions leading to the certification of schools, products & individuals. Lausanne Hospitality Consulting (LHC) is active in more than 60 countries around the world and has a uniquely global perspective through its international offices, partners and alumni network.

LHC headquarters are located at the Ecole hôteliere de Lausanne (EHL) campus.

With the impact of technology dramatically increasing, new and old markets cohabit and business cycles grow shorter . The LHC team has a depth of consulting experience to address the rapidly and ever changing business arena. Through its multicultural team, they are able to reach clients in different parts of the world.

LHC clients include a wide range of companies in the Hospitality and Service industries including International Hotel Chains, Independent Hotels, Hotel Associations, Airline companies, Travel and Tourism, Health & Wellness, and Retail.

Services

ABOUT LHC

ECOLE HÔTELIERE DE LAUSANNE

EXECUTIVE EDUCATION

LHC PARTNERS

Swiss Hotel Association

CONTACT

Lausanne Hospitality Consulting

Ecole hoteliere de Lausanne

Route de Cojonnex 18,

1000 Lausanne

Switzerland
T +41 (0) 21 785 13 92
Email: lhc@ehl.ch

My role

Associate

Head of Executive Education

Lausanne, Switzerland

2006-2007

Based at LHC headquarters located at Ecole hôtelière de Lausanne in Switzerland- view job description:

My responsabilities:

Client portfolio management (i.e. Caviar House & Prunier, Kronenbourg, PrivatAir, Nespresso, Olympic Museum, etc.)
Preparation of final reports and client presentations
Development & planning of training programs and other events
Developed the Proficiency in Hospitality Management (PHM) diploma, as well as, new Winter Programme for GMs, which was implemented shortly after my departure
New project development tracking

Consulting projects (missions):

Business plans, New concept developments (F&B, hoteles, other)
Market research, competitive analysis, feasibility studies & valuations
Process optimizations, critical path analysis, GANTT
Re-eingineering
Mystery shopping, quality assurance
Ad-hoc hospitality projects: Formulation, research and implementation

Executive Education Programmes

Manage Summer Programme 2006 and 2007 (increased sales by 30%)
Creation of Winter Programme for GMs
Creation of Proficiency in Hospitality Management diploma (PHM)
Creating and delivery of tailor-made training programmes
** in charge of managing from A-Z: handling all enquiries, analyze applications & accept/reject candidates, sourcing lecturers, engineer the programme & select topics on annual basis, sourcing lecturers, as well as, all Marketing & Sales planning & implementation (PR, advertising, website, collaterals, etc.), negotiate corporate deals with hotels & other providers, day to day logistics (F&B, housekeeping, welcome & departure cocktails, certificate ceremonies, etc.)

Event planning:

Classroom assignment & staff coordination
Wine-tasting events
Cocktails, trips, local tourism
Diploma ceremonies, coffee breaks

Marketing & Sales:

Design brochures & material, merchandising
Sales pitches, follow-up & follow-through

Post-sales, customer relationship management (CRM)
Database management
Website content, update
e-marketing
Mass mailings (email & snail mail)
** Summer Programme increased sales by over 30%, breaking all sales records in 2006 and 2007